FAQs

Here are our frequently asked questions (FAQs). If you need any further assistance please don’t hesitate
to give us a ring or visit the contact page and we’ll get back to you as soon as possible.

General

How often is my position recorded and sent back to the system?

In summary, a lot!

Both the Plug’n Drive™ trackers and Smartphone Apps perform ‘turn by turn’ tracking. If you turn, we log a position. If you drive in a straight line we log at least once every minute. If you are driving around a town we may log multiple positions per minute.

If you have a working data connection then we send positions as soon as they are logged. In the event that a position can’t be sent immediately we retry sending multiple times

I frequently travel out of mobile coverage – do I lose data?

No, with both the smartphone Apps and the Plug’n Drive ™ trackers, data will be stored in the device and downloaded as a connection becomes available
I want to integrate your App with my own system. Is this possible?

Yes absolutely, give us a call and we can discuss requirements & available options
Can I re-register my phone / tracking unit to another account?

Yes, click here to visit the contact page and notify support of which account you would like to switch to
I live outside the UK, will this be suitable for me?

Pay as you Track will work overseas. However, we only accept payment in GBP (£)
My vehicles often travel overseas, will I still be able to track my vehicles?

Smartphone App – Yes, but data roaming must be enabled for the SIMM and will normally incur higher charges
Plug’n Drive™ – Standard UK-only SIMS are provided. When overseas, data is stored and
then downloaded upon return to the UK. If tracking overseas is required optional country bundles are available. Please contact our support team here for pricing
How secure is my data?

Pay as you Track is hosted in secure data centres that are monitored around the clock. ISO
27001-certified – demonstrating commitment to providing a high-quality and secure service to all our clients. Also BS
25999 compliant, demonstrating the measures in place to ensure continued support in the event of a major disruption, such
as fire or flood! Each account is protected from unauthorized use and other accounts

Smartphone – Miscellaneous

I’ve just registered a Smartphone on the system but can’t see it on the map

Devices won’t appear on the map until you’ve done at least one journey. Make sure that you have enabled GPS on the device and take a drive! If you are still having problems send us an email and we’ll do our best to get you tracking!
I don’t have a mobile data connection I only use WiFi – can I still track?

Yes. Data is stored on the device and sent back when a WiFi connection becomes available. You’ll still get all your tracking data but you will not be able to see data in ‘realtime’
How much data will my Smartphone use?

Actually, very little. Driving 8 hours per day 5 days a week will be in the region of 2Mb per month. About the same as browsing a few webpages….and this is per month!
I ride a bike, can I track my rides with your Smartphone App?

Yes, movement on a bike is very similar to movement in a car
What happens if my Smartphone swaps from Mobile to Wifi data connection?

This is handled seamlessly. Data is sent back using the phone’s preferred connection
What do the Connection Type messages mean?

The Connection Type messages are:

  • Mobile – App will send data using the phone’s cellular data connection
  • WiFi – App will send data using the phone’s WiFi data connection
  • None – The phone has no data connection, tracking data will be stored and sent when a connection becomes available


What do the Status messages mean?

The Status messages are:

  • Up to date – All data has been transmitted
  • nn to send – The number of messages waiting to be sent

iPhone

What is the Device ID?

The device ID is a unique number that’s generated when the App is first installed. It is used to identify your device to the Pay as you Track web site.
What do the GPS status messages mean?

The GPS status messages are:

  • Sleeping – The App is not tracking either because the time is outside the start/stop limits or you have manually selected sleep
  • Stopped – Phone is not moving but the App is ready to detect a journey
  • Moving – Phone is moving and the App is actively tracking the journey
  • Disabled – Location services on the phone have been turned off. The App requires location services to be enabled in order to function
  • Not authorized – Location services on the phone are enabled but the Pay as you Track App is not authorized to use them. Location services are managed though the iOS “Settings” App, look under Privacy Location Services. The Pay as you Track App needs to be granted “Always” permission
After installing your App, my battery life is reduced. Why?

Pay as you Track uses Location Services to track your journeys. Use of Location Services by any App will increase the drain on the battery and reduce the time between charges. Pay as you Track reduces the impact by operating with low accuracy while the phone is not moving and only switching to high accuracy after a journey has started. If a large part of your day will be spent travelling then we recommend the use of an in-car cradle with charging capability
I’ve installed the App but I don’t see my vehicle on the map

Your vehicle won’t appear on the map until you have made at least one journey. For tracking to be effective, you must have location services enabled on your phone, the Pay as you Track App must be authorized to use location services and the App must be left running in the background. If you quit the App, for example by dragging it up on the multitasking display, then tracking will stop until the App is restarted
Can I use the App on an iPad?

Yes, provided the iPad includes GPS support. GPS support is included on models with 3G wireless support but is not included on models that only support WiFi
What happens if I switch off my phone?

Pay as you Track will stop working when the phone is switched off but any tracking data that has been recorded, but not transmitted, will be saved. When the phone is switched back on, the Pay as you Track App will automatically restart but will wait for a location update before resuming normal operation. What this means in practice is that if you power-cycle your phone there may be a slight delay in detecting the start of the next journey

Android

What versions of Android are supported?

Versions 2.3 (Gingerbread) through to 5.0 (Lollipop)
What is the IMEI?

The IMEI number (International Mobile Equipment Identity) is a 15 digit unique number to identify mobile devices, as well as some other devices. It is usually found printed on the phone’s back under the battery. It is used to identify your device to the Pay as you Track web site
What do the GPS status messages mean?

The GPS status messages are:

  • Sleeping – The App is not tracking either because the time is outside the start/stop limits or you have manually selected sleep
  • Stopped – Phone is not moving but the App is ready to detect a journey
  • Moving – Phone is moving and the App is actively tracking the journey
  • Off – Location services on the phone have been turned off. The App requires location services (GPS) to be enabled in order to function
What happens if I switch off my phone?

Pay as you Track will stop working when the phone is switched off but any tracking data that has been recorded, but not transmitted, will be saved. When the phone is switched back on, the Pay as you Track App will automatically restart

Windows Phone 8.1

What is the Device ID?

The device ID is a unique number that’s generated by the App. It is used to identify your device to the Pay as you Track web site. The Device ID will not change even if the App is reinstalled or updated
What do the GPS status messages mean?

The GPS status messages are:

  • Sleeping – The App is not tracking either because the time is outside the start/stop limits or you have manually selected sleep
  • Stopped – Phone is not moving but the App is ready to detect a journey
  • Moving – Phone is moving and the App is actively tracking the journey
  • Off – Location services on the phone have been turned off. The App requires location services (GPS) to be enabled in order to function
What happens if I switch off my phone?

Pay as you Track will stop working when the phone is switched off and any tracking data that has been recorded, but not transmitted, will be saved.



Unlike Android and iPhone it is not possible to automatically restart the Pay as you Track App when the phone is restarted. When the phone is switched back on Pay as you Track will send a notification to the user. Tapping the notification will restart the Pay as you Track App

What happens if I switch on the Battery Saver?

When active, the Windows Phone battery saver aggressively limits App functionality. We strongly suggest that the battery saver is turned off.

If this is not possible, navigate to the battery saver…select the Pay as you Track settings and make sure that ‘Allow this app to run in the background even when the Battery Saver is on’ is ticked.