Vehicle tracking has been a “game changer” for Truck & Trailer Services

Sam and New Vans

Truck and Trailer Services (TTS Telford) is a family-owned-and-operated business providing 365 days a year truck and trailer breakdown, maintenance and support services across Shropshire and the West Midlands.

With clients such as TIP Trailer Services, Dawson Vehicle Rentals, Ryder, Cadbury, Argos, Bibby Distribution, DHL, Lyreco, Culina Logistics and the Ministry of Defence, their focus is on making sure all customers receive the best quality work, for an honest and fair price and that running commercial vehicles is a stress-free experience.

TTS Telford introduced vehicle tracking to their business in 2009, but earlier this year switched to the Pay as you Track hard-wired solution. Kevin Baker, managing director says, “This has been a complete game-changer for our business. We’ve always been proactive and phoned clients with estimated arrival times. Now we can send them their own tracking link with the exact location of their service engineer, which is brilliant. This has also reduced the number of outbound calls made by our staff and customers calling in to check. Setting up different reports is so easy and we love its flexibility – if an engineer is on holiday their tracker remains active, however it costs us nothing!”

Using Pay as you Track has given Kevin and his team total transparency with their clients. The accurate reporting and real-time driver alert features eliminate any uncertainty when they’re billing clients for the time their engineers spend on site and they can also see any unscheduled stops or excessive driving times at the push of a button.

Get in touch on 0161 914 5500 to find out how Pay as you Track can help you manage your mobile workforce.